DhanHealth - Shipping Policy
At DhanHealth.com, we are committed to delivering your products safely, quickly, and efficiently. We work with trusted logistics partners to ensure your order reaches you in excellent condition and within the expected delivery timeline.
Order Processing
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Orders placed before 5:00 PM (IST) are generally processed on the same business day.
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Orders received after 5:00 PM (IST) will be processed on the next business day.
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Once your order has been processed, it is usually dispatched within 48 hours. In cases where a product is temporarily unavailable or requires additional preparation, dispatch may take longer, but we strive to ship all orders within 7 days.
Delivery Timeline
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Most orders are delivered within 2 to 5 business days after dispatch, depending on the destination and courier service.
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Delivery timelines may vary for remote or difficult-to-access locations.
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Deliveries are made on all working days except Sundays and public holidays.
Order Availability
If we are unable to dispatch your order, either fully or partially, within 7 days of payment confirmation, the unavailable items or the entire order may be cancelled. Any applicable refund will be processed to the original payment method, and you will be notified via email or phone.
Shipping Partners
We partner with reliable courier and logistics providers to ensure secure handling and timely delivery of your products.
Multiple Shipments
Where possible, all items in your order will be shipped together. However, if certain products are stocked at different locations or become available at different times, your order may arrive in multiple shipments at no additional shipping cost.
Delivery Locations
Currently, DhanHealth.com delivers across Kerala. We are working towards expanding our delivery network to additional regions in the future.
Shipping Charges
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Free shipping is available on orders with a total value of ₹2,000 or above.
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Shipping charges for orders below this amount, if applicable, will be displayed during checkout before payment.
Damaged or Tampered Packages
If you receive a package that appears damaged, opened, or tampered with, please refuse delivery and contact our customer support team immediately with your order details. Once a shipment has been accepted by the recipient, it will be considered delivered, and requests related to transit damage may not be eligible for replacement or refund.
Multiple Delivery Addresses
If you wish to send products to different delivery addresses, please place a separate order for each shipping address.
Delivery Delays
While we make every effort to deliver your order within the estimated timeframe, DhanHealth.com cannot be held responsible for delays caused by circumstances beyond our control, including but not limited to adverse weather conditions, natural disasters, transportation disruptions, government regulations, strikes, or other force majeure events.
Need Assistance?
For any questions regarding your order or shipping, please contact our customer support team.
Phone: +91 72628 84994
Email: support@dhanhealth.com
To help us resolve your concern quickly, please contact us within 24 hours of receiving your order and keep your order number handy.