DhanHealth - Privacy Policy
Updated on: 22/06/2026
DhanHealth ("DhanHealth", "we", "our", or "us") respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, process, disclose, store, and safeguard information obtained through our website, mobile applications, and related services (collectively referred to as the "Platform").
This Privacy Policy applies to all users who access, browse, register, purchase products, communicate with us, or otherwise interact with the Platform. By accessing or using the Platform, creating an account, or purchasing products through DhanHealth, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy.
Definitions and Key Terms
For the purpose of this Privacy Policy:
Company, DhanHealth, we, our, or us refers to:
Dhanwanthari Health & Wellness Solution, 33/58 Aevas Tower, Peringandoor P.O, Ambalapuram, Thrissur, Kerala, India
Cookie: a small text file stored on your browser or device to improve functionality, analytics, and user experience.
Personal Data: information that identifies or can reasonably identify an individual.
Sensitive Personal Data: may include health-related information voluntarily provided by users, subject to applicable laws.
Customer: refers to any individual purchasing products or using services through DhanHealth.
Seller: refers to third-party vendors, brands, distributors, or merchants offering products through the Platform.
Device: any internet-connected device including smartphones, tablets, computers, or other digital devices.
IP Address: a unique internet protocol address associated with a device connected to the internet.
Third-Party Services: include payment gateways, logistics providers, analytics providers, advertising partners, and other external service providers.
Website: the DhanHealth website available at: www.dhanhealth.com
You: any individual accessing or using the Platform.
Information We Collect
We may collect information that you voluntarily provide while interacting with DhanHealth, including when you register an account, place an order, subscribe to communications, participate in promotions, contact customer support, submit reviews, or communicate with us through any available channel.
The information collected may include your full name, email address, mobile number, billing and shipping addresses, account credentials, purchase history, product preferences, customer support correspondence, reviews and ratings, and other information that you choose to provide. In certain instances, users may voluntarily provide wellness preferences, dietary requirements, prescription uploads, or health-related information solely for the purpose of facilitating purchases, obtaining product recommendations, or complying with applicable regulatory requirements.
We may also automatically collect certain technical information relating to your interaction with the Platform, including your Internet Protocol (IP) address, browser type, operating system, device identifiers, approximate location data, browsing behavior, referral sources, session duration, and usage analytics. Such information enables us to understand user preferences, improve our services, enhance security measures, and optimize website performance.
Payment transactions conducted on DhanHealth are processed through authorized third-party payment service providers. While we may retain limited transactional details necessary for record-keeping, reconciliation, customer support, and regulatory compliance, we do not store complete credit card numbers, debit card details, CVV information, UPI PINs, or internet banking credentials on our systems.
How We Use Information
The information collected through the Platform may be used for several legitimate business and operational purposes, including (i) creating and managing user accounts, (ii) processing and fulfilling orders, (iii) coordinating shipments, returns, cancellations, and refunds, (iv) communicating order confirmations, delivery updates, and customer service responses, (v) improving website functionality and user experience, (vi) personalizing content, product recommendations, and promotional offers, (vii) conducting internal analytics and business reporting, (viii) preventing fraudulent transactions, unauthorized access, or abuse of the Platform, and (ix) complying with applicable laws, legal proceedings, and regulatory obligations.
From time to time, DhanHealth may send newsletters, promotional campaigns, educational content relating to wellness and Ayurveda, or information about new products and services. Users may opt out of receiving such communications at any time through the unsubscribe mechanism provided in such communications or by contacting us directly.
Health Information Disclaimer
DhanHealth operates as an eCommerce marketplace for Ayurvedic, wellness, healthcare, and personal care products and does not provide medical diagnosis, treatment, clinical advice, or healthcare services. Any wellness-related information voluntarily shared by users is collected solely to facilitate transactions, improve customer experiences, or provide relevant product suggestions.
The information made available on the Platform is intended for informational and educational purposes only and should not be construed as professional medical advice. Users are strongly encouraged to consult qualified healthcare practitioners before consuming supplements, herbal formulations, Ayurvedic medicines, or wellness products, particularly if they are pregnant, nursing, taking medications, or managing existing medical conditions.
Information Received from Third Parties
DhanHealth may receive information about users from trusted third-party sources where reasonably necessary to provide services. Such information may be obtained from payment service providers for transaction verification, logistics partners for shipment tracking and delivery confirmations, social media platforms where users engage with our content, analytics providers that help us understand website performance, and customer relationship management tools used to support user interactions.
Sharing and Disclosure of Information
DhanHealth does not sell, rent, or trade personal information to third parties for monetary consideration.
We may, however, disclose information to selected third parties where reasonably necessary for operating and improving the Platform. Such disclosures may include sharing information with
(i) sellers or manufacturers for processing and fulfilling orders,
(ii) payment gateways and financial institutions to facilitate secure transactions and fraud prevention measures,
(iii) shipping and logistics partners for delivery and reverse logistics activities,
(iv) cloud hosting providers, technology vendors, analytics platforms, marketing service providers, and customer support tools engaged by us, and
(v) governmental authorities, regulators, courts, law enforcement agencies, or legal representatives where disclosure is required by law or considered necessary to protect our rights, users, or the public.
In the event of a merger, acquisition, restructuring, sale of assets, or business transfer, personal information may be transferred as part of such transaction, subject to applicable legal requirements.
Cookies and Similar Technologies
DhanHealth uses cookies, pixels, local storage technologies, and similar tools to enhance user experiences and improve Platform performance. These technologies may help us remember user preferences, maintain login sessions, analyze website traffic, measure the effectiveness of advertising campaigns, personalize recommendations, and understand browsing behavior.
Users may configure browser settings to decline or disable cookies. However, certain features and functionalities of the Platform may become unavailable or function improperly if cookies are disabled.
We may also use analytics and advertising technologies provided by third parties, including Google Analytics, Meta Pixel, and other similar tools, which collect information in accordance with their respective privacy policies.
Data Retention
DhanHealth retains personal information only for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, including providing services, completing transactions, maintaining business records, resolving disputes, enforcing contractual rights, and complying with legal, tax, accounting, or regulatory obligations.
Once information is no longer required for these purposes, it may be securely deleted, anonymized, or aggregated in a manner that no longer permits identification of individual users.
Security of Information
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, misuse, or destruction. These measures may include encryption technologies, access controls, secure servers, authentication mechanisms, vulnerability assessments, and monitoring systems.
While we endeavor to maintain appropriate security standards, no method of electronic transmission or storage can be guaranteed to be completely secure. Users acknowledge and accept that transmission of information over the internet occurs at their own risk.
International Transfers
Information collected through the Platform may be processed, stored, or transferred to servers and service providers located within or outside India where necessary for providing services and conducting business operations. By continuing to use the Platform, users consent to such transfers to the extent permitted under applicable laws.
Children's Privacy
DhanHealth does not knowingly collect personal information from individuals under the age of eighteen years. If we become aware that information relating to a minor has been inadvertently collected without appropriate consent, we will take reasonable steps to delete such information from our records.
User Rights
Subject to applicable laws, users may have the right to request access to personal information maintained by DhanHealth, seek correction of inaccurate information, withdraw consent where consent forms the basis of processing, request deletion of personal information, object to certain uses of data, or seek clarification regarding how their information is being processed. Requests may be submitted using the contact details provided below, and we shall endeavor to respond within a reasonable timeframe.
Changes to this Privacy Policy
DhanHealth may periodically revise this Privacy Policy to reflect changes in legal requirements, business operations, technological developments, or service offerings. Any modifications will be published on this page together with the revised effective date. Continued use of the Platform following such updates shall constitute acceptance of the revised Privacy Policy.
Contact Us
If you have any questions, concerns, requests, or grievances relating to this Privacy Policy or the manner in which your personal information is processed, you may contact us using the details below:
Dhanwanthari Health & Wellness Solution
Registered Address: 33/58 Aevas Tower, Peringandoor P.O, Ambalapuram, Thrissur, Kerala, India
Email: dhanwantharikerala@gmail.com
Phone: +91 8921755170
Website: www.dhanhealth.com