DhanHealth - Return and Refund Policy
At DhanHealth.com, customer satisfaction is important to us. We strive to ensure that every order is delivered accurately and in excellent condition. This policy explains the circumstances under which orders may be cancelled, returned, exchanged, or refunded.
Order Cancellation
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Cancellation by Customer
Customers may request cancellation of their order within 24 hours of placing it by contacting our customer support team. If the order has not yet been processed or dispatched, the cancellation will be accepted, and a full refund will be initiated to the original payment method.
Once an order has been dispatched, it cannot be cancelled.
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Cancellation by DhanHealth.com
DhanHealth.com reserves the right to cancel any order in situations including, but not limited to:
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Product unavailability
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Pricing or product information errors
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Payment verification issues
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Suspected fraudulent transactions
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Any unforeseen operational circumstances
In such cases, customers will be informed promptly, and any payment received will be refunded in full.
Returns
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Return Eligibility
Returns are accepted only under the following circumstances:
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The product received is damaged during transit.
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The product received is defective.
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An incorrect product has been delivered.
To qualify for a return, customers must notify our customer support team within 24 hours of receiving the order.
Returns requested after this period may not be accepted.
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How to Request a Return
To initiate a return, please contact our customer support team with the following details:
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Order number
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Product name
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Reason for the return
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Clear photographs of the product and package (if applicable)
Our team will review the request and provide further instructions if the return is approved.
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Return Shipping
If the return is approved because the product is damaged, defective, or incorrectly delivered, DhanHealth.com will bear the return shipping cost.
For any other approved return requests, a return processing charge of ₹150 may be deducted from the refund amount.
Refund Policy
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Refund Eligibility
Refunds are issued only for eligible order cancellations or approved returns that meet the conditions outlined in this policy.
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Refund Processing
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund request.
If approved, the refund will be processed to the original mode of payment. Depending on your bank or payment provider, it may take several business days for the amount to reflect in your account.
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Delayed Refunds
If you have not received your refund after the expected processing period, we recommend:
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Checking your bank account or payment statement.
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Contacting your bank or payment service provider, as processing times may vary.
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Reaching out to our customer support team if further assistance is required.
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Conditions for Return & Refund
To be eligible for a return or refund:
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The product must be unused and in its original condition.
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The product must be returned in its original packaging.
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The original invoice or proof of purchase should be provided wherever applicable.
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Products with opened, broken, or tampered bottles, jars, cartons, or seals are not eligible for return or refund unless the product was damaged or defective.
Exchanges
Products are eligible for exchange only if they are received damaged, defective, or if an incorrect product has been delivered.
Exchanges are limited to replacement with the same product, subject to stock availability.
Non-Returnable Products
For hygiene, safety, and quality assurance reasons, certain Ayurvedic, herbal, wellness, and personal care products cannot be returned once opened or used, unless they are damaged, defective, or incorrectly supplied.
Contact Us
If you have any questions regarding this Return, Refund & Cancellation Policy or need assistance with your order, please contact our customer support team.
Phone: +91 72628 84994
Email: support@dhanhealth.com
To ensure prompt resolution, please report any product or delivery-related issue within 24 hours of receiving your order.